Is it necessary to register an account on the website? If not, does it affect the order placement?
No, you can place the order directly. Registering an account is not a necessary option, just to better manage your order.
Can I cancel or modify my order?
Of course yes, you can change your order within 24 hours. But please email us first at [email protected]
What payment methods our website is equipped with？
Our payment method is PayPal.
What is the status of my order?
Upon successful payment of your order, you will receive an email with your purchase receipt and tracking number.
Can I change or cancel my order after I have placed it?
Yes, if the items are being shipped to the same address and within 24 hours of purchase, you can add items to your order. To do so, please contact [email protected] first.
How long does it take for an order to be shipped after successful payment?
Usually it takes 2-5 business days.
How long is the delivery time?
Normally, it takes 10-20 business days for the order to be delivered to your address.
How can I keep track of my order?
We will send you a tracking number to your email when your order has been successfully paid for. You can track the status of your order by logging into your Affordableluxuryrings.COM account and clicking on “My Orders”.
How much are duties and taxes take?
• North America
All duties and taxes are included in the price shown on the item page.
• The United Kingdom and EU countries. The United Kingdom and EU countries are VAT-free regions, so no tariffs are included in the products’ price.
How do you return a product if it does not meet your expectations?
Within 30 days of purchasing the product, we can accept the exchange or return of the product. If it exceeds 30 days or the product is damaged, we will not accept returns. Please contact [email protected] to contact our customer service and communicate the reason for return or exchange. *Please provide your PayPal account information to get a refund. The refund will take a few days to process. Thank you for your patience.
How soon will the refund arrive?
Once you have sent the item back and we receive the return, we will inspect the item in accordance with our return policy approval process. After the inspection, we will notify you via email if the item is eligible for a refund. If so, the refund will be made within 5-7 business days via the original payment method. If you have any questions, please feel free to contact us at [email protected].